Jobs Applications are open at Wema Bank Plc – A Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.
Wema bank is recruiting to fill the following positions
Job Title: Relationship Management Officer
- To contribute to business development and execution of branch sales plans to achieve desirable profitability.
- To foster a productive, value- producing relationship between the bank and customers.
- Delivers and maintains customer service standards at all times, for improved service delivery.
- Logs customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
- Provides appropriate products and services via the most suitable channel to ensure that customer needs are met.
- Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
- Pro-act to changes in market place
- Effectively convert service recovery to sales opportunities and sustained client loyalty.
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximise profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
- Ensure all documentation is valid and complete in assigned portfolio.e
Title: Wema Bank Hackathon
- With the launch of ALAT, Nigeria’s first digital bank in 2017, we showed the world that it was possible to hack and redefine experiential banking. Since then, we have taken it a step further with the birth of Hackaholics – the Wema bank hackathon.
- Hackaholics by WEMA is set up to promote the development of technological solutions for financial and institutional needs, and other everyday social issues.
- It brings together developers, designers and creative thinkers to develop products and discover new technologies. Example of such applications includes innovations in risk management, trading, investing, personal finance, big data, retail banking, regulatory compliance, mobile payments and enterprise social, environmental and health issues.
- The 2020 edition of the Wema Hackathon tagged ‘Hackaholics 2.0’ will be hosting participants virtually in a two-day pitch competition to exhibit innovative solutions with excellent market potential, capable of solving essential, everyday business problems under five (5) major verticals – Agritech , Healthtech , Edutech , Fintech and Gaming.
- Successful startups will proceed to a 4-week Accelerator Bootcamp Programme – A programme focused on creating commercialisation opportunities for participating startups, leveraging best-in-class curriculum and global footprint to nurture and strategically position startups to scale up as they launch into the market.e
These are the key areas and industries we need startups to pitch solutions for when registering:
- Betting & Gaming
Title: Prosumer Program
- The ALAT Prosumer Program (APP) is open to anyone who is a good conversationalist online, has a considerable following on Twitter as well as a high level of engagement with followers and an in-depth knowledge of the ALAT app.
If you’re selected to join the program, you will be expected to:
- Help resolve difficulties ALAT users complain about online..
- Acquire new ALAT customers.
- Propose ways to improve the relationship between ALAT users and the brand.
Job Title: Bank Teller
Job Type: Full Time
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Up-selling and Cross-selling of bank’s products and services to existing and potential customers.
- Tracking, recording, reporting, and storing information related to transactions, and customers, ensuring all information is accurate and complete.
- Maintaining and balancing cash drawers and reconciling discrepancies.
- Handling currency, transactions, and confidential information professionally.
- Following all bank financial and security regulations and procedures.
- HND, OND / NCE in any field
- Experience: Minimum of 1 year experience.
- High level of accountability, efficiency, and accuracy.
- Good knowledge of MS Office especially Excel and Word
- Strong communication and interpersonal skills
- High level of accountability, and accuracy.
- Must not be more than 26 years old
- Cash handling experience and on-the-job training may be required.
- Exceptional time management, communication, and customer service skills.
Job Title: Customer Service Representative
- The Customer Services Representative will be responsible for the overall handling of customers’ complaints and needs in the experience Centers
- Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.
Job Responsibilities and Duties
- Escalate all customer care issues to the Head of Customer Service/Service Manager and follow through on corrective measures.
- Sell the Banks products and services to existing customers and intending prospects.
- Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
- Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
- Open all account types in the bank for various customers and ensure all accounts have complete documentation.
- Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
- Attend to customers’ complaints, request, instructions, enquires etc.
- Arrange all documents and account opening packages appropriately.
- Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
- Handle account maintenance activities; balance enquiry, freezing/unfreezing of account, placing of lien, reactivation of dormant accounts.
- Initiate the set-up of standing order.
- Issue and activate all card products; VPAY, Debit Card, Netsafe, Master and Visa cards to eligible customers.
- Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.
- Initiate and set up Alert, Online and Mobile Banking (FVTM & CFTM) services.
- Initiate linking / hot listing and blocking / unblocking of debit cards.
- Issue ID cards / thumb prints and ensures proper modification of customer account information on request.
- Send out / respond to external account reference enquiries, confirm status of internal account reference.
- Ensure timely rendering of reports and issuance of ad hoc statements of account to customers.
- First Degree in any discipline
- B.Sc/HND with minimum of Second Class Lower grade
- Experience in Banking operations for at least 1 – 2 years
- Not more than 28 years of age
Method of Application
Interested and qualified candidates should forward their CV to: firstname.lastname@example.org using the Position as subject of email.
- The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
- All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
- We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
- We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
- Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
- We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for interview
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